AccessAlly Troubleshooting – Resend missing login information

 

If this video doesn’t help, AccessAlly has a wonderful Advanced Troubleshooting article for this topic:

https://kb.accessally.com/tutorials/advanced-how-to-troubleshoot-integration-issues-between-the-crm-and-accessally

Here’s an email template to use when you send the updated password:

Hi FirstName,

Sorry about the trouble – thanks for contacting us. I’ve regenerated your password and you should receive another email with the password in it. 

Let us know if you don’t receive it – and be sure to check your spam folder. It’s also helpful to whitelist our email address (name@mailbox.com) just in case anything goes to spam.

So glad you’re joining us!